We value your privacy and are committed to protecting the information you provide while browsing our website, placing orders, making payments, and receiving customer service. This Privacy Policy outlines how we collect, use, store, and protect your personal information.
- Information We Collect
When you browse our website, place an order, or contact us, we may collect necessary information, including your name, email address, phone number, billing and shipping addresses, order details, and any content you voluntarily provide during customer service interactions. Sensitive payment information—such as bank card details—involved in the payment process is typically handled directly by third-party payment service providers; we do not store complete bank card information.
- Use of Information
The information we collect is primarily used to confirm and process orders, arrange product delivery, provide customer service, handle returns and refunds, send order-related notifications, maintain website operations, and improve the shopping experience.
All orders are shipped from the United States. Once an order is confirmed, processing is usually completed on the same day, with an estimated transit time of 0–1 day.
- Order and After-Sales Information
To process orders and provide after-sales service, we may retain order numbers, purchase history, delivery details, and records of communication between the customer and us. If a customer requests a return, we may use the relevant order information to verify identity and order details.
Return requests must generally be made within 30 days of receiving the merchandise. Once a refund is approved, we typically process it within 3 days; the actual time it takes for funds to appear in your account may vary depending on your bank, credit card issuer, or payment service provider.
- Information Sharing
When necessary to provide our services, we may share required information with relevant third-party service providers, such as payment processors, logistics carriers, delivery services, website hosting and technical service providers, and customer support providers.
For example, to complete delivery, we may provide the recipient’s name, shipping address, and necessary contact details to logistics service providers. We do not sell or rent customer personal information for commercial purposes unrelated to your orders.
- Payment Information Security
Our website may use third-party payment processing services to handle order payments. These payment providers handle payment information in accordance with their own privacy policies and applicable security standards. We will never ask customers to provide full bank card numbers, passwords, or security codes via email, text message, or other insecure methods.
6. Cookies and Similar Technologies
This website may use cookies and similar technologies to maintain website operations, save shopping preferences, process shopping carts, analyze website usage, and improve website functionality. Certain third-party services may use such technologies in accordance with their own policies.
You may manage or delete cookies through your browser settings; however, disabling certain essential cookies may affect the proper functioning of some website features.
- Information Retention
We retain relevant information for the period necessary to fulfill order processing, after-sales service, financial record-keeping, legal compliance, dispute resolution, and other legitimate business purposes. Once information is no longer reasonably necessary to retain, we will take appropriate measures to delete, anonymize, or securely process it in accordance with applicable laws.
- Information Security
We implement reasonable technical and administrative measures to protect customer information against unauthorized access, use, modification, disclosure, or loss. However, due to the inherent risks associated with the Internet and electronic data transmission, we cannot guarantee absolute security of information under all circumstances.
- Clearance Sale Notice
Due to ongoing losses, the merchant has decided to conduct a clearance sale at a loss. During the clearance period, some products may be sold at prices lower than originally planned, and inventory quantities may be limited. Clearance operations do not alter our obligations regarding the protection of customer personal information, nor do we engage in the practice of selling customer personal information.
- Children’s Privacy
This website provides shopping services to the general public. We do not knowingly collect unnecessary personal information from children. If you believe that a minor has provided personal information to us without appropriate authorization, please contact us via the website’s customer service channels so that we may address the matter in accordance with applicable laws.
- Privacy Policy Updates
We may update this Privacy Policy in response to changes in business operations, website functionality, or applicable laws and regulations. Updated versions will be posted on the website. We recommend that you review this page periodically to stay informed about our latest privacy protection measures.
- Contact Us
If you have any questions regarding this Privacy Policy, the collection and use of personal information, or data security, please contact us through the customer service channels provided on the website. We will assist in addressing your privacy-related requests to the extent reasonably possible.